Follow the staff of Dublin's Shelbourne Hotel as they uphold exacting 5-star standards of service during the hotel's busiest season.

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Staff receive training in etiquette and grooming, there's a celebrity arrival and the kitchen prepare a fine dining banquet for 120 food experts.
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It's St Patrick's weekend one of the busiest of the year and the start of the tourist season in Ireland. As usual every detail is discussed and agonised over.