Universal Credit: Inside the Welfare State (2020 - 2020)

At Peckham Jobcentre in London, Rachel has recently moved onto Universal Credit after leaving her 27-year NHS career to become a carer for her ill parents.

At Toxteth jobcentre, manager Gemma is under pressure to ensure her staff meet new claimants every week until they get a job - but with too few staff and too many claimants, it is proving difficult.